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Samsung’s identity crisis

August 8, 2007 · Filed Under Life Log
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Money CNN has this article on Samsung, it reads:

One day in the not-so-far-off past, Kun-Hee Lee, chairman of Samsung Electronics, sent each of his closest friends and key employees one of the company’s newest wireless phones as a New Year’s present.

It was a nice thought, but it backfired. The things just didn’t work properly, and polite complaints started pouring in. Mortified, Lee rushed to the company’s factory in the South Korean city of Gumi, where most of Samsung’s handsets are made.

He gathered the employees in the courtyard, made a giant heap of the factory’s entire inventory of wireless phones — more than $15 million worth — and ordered it smashed to pieces and set on fire.

How I wish companies in China would emulate Samsung and their smaller brother Acer at building reliable products rather than cheap knock-off.