Where to download the best web based remote support software and decision services for my web hosting company?
osTicket is a free web based customer support ticketing system, unlike its competitors, osTicket comes with a lot of advanced features such as email support, phone support and web-based forms with easy-to-use web interface.
What makes it unique is its ability in managing and archiving all your support requests into a database, this enables you and your staff the opportunity to refer previous tech support for answers, thus saving time and resources. Professional web support services and software has never been this easy to install and use, best of all, its free!
Providing a good web based customer support will greatly reflect your company’s image, professional web support services is a must in today’s modern world and osTicket is the answer. It is written from ground up to be fast, quick, easy to use and enables you and your staff the ability to deliver web based remote support and decision via their homes. Some of the core features include:
- Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
- Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
- Predefined responses for frequently asked questions.
- Add internal notes to tickets for staff
- Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
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