Which is the best web hosting tech support solution and software? Is there any free open source web based customer support software? There are literally tons of free open source products available for download at the click of a mouse. Most of these web based customer support software are either bulky, comes with limited features unless you upgrade to their professional version or uses a really outdated technology.
osTicket is the answer, if you own a small time web hosting company, this is the one and only open source web support software you;ll ever need. Not only it is easy to install and configure, it has all the bell and whistle of a shareware, making osTicket really useful. Because it is an open source software, it is configurable to your own needs. The whole installation process took less than 5 minutes.
osTicket Features:
- Web and Email Suppport
- Auto Response
- Canned Replies
- Internal Notes
- Help Topics
- Alerts and Notices
- Role-based Access
- Assign & Transfer Tickets
- No signup Required
- Support History
Next Part: Free Web Based Remote Customer Support Software And Services
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