osTicket is an open source web hosting php support software, being open source means it is free, meaning to say it is an affordable web support solution for your company’s need and budget.
When it comes to eCommerce, setting up your own web support software is a must. osTicket is an extremely easy to install and use software, it offers a wide varieties of tools to find, analyze and solve common problems in a company’s tech support department. With the ability to refer previous tech support Q&A, your staff don’t need to waste precious time searching for the same solution when the answer can be referred from previous archived messages.
This enables a speedy response, thus a better customer support and reflects greatly on your company’s image.
osTicket is coded to assist you streamline your web based support requests, it comes with many powerful features enabling you to improve your customer support efficiency. osTicket allows your staff to work with tools they need to deliver fast, effective and measurable support. Some of the core features include;
- Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
- Control staff’s access level based on groups and departments.
- Assign tickets to a staff and/or department.
- No user account or registration required for users (ticket ID/email used for login).
- All support requests and responses are archived.
Next / Part 2: Free Web Based Remote Customer Support Software And Services
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