Top 9 Most Reliable Laptop Brand Survey, Best Netbook Reliability Comparison

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Which is the most reliable laptop? SquareTrade analyzed as many as 30,000 new laptops based on their warranty plans and number of claims; they’ve compiled the following the Laptop & Netbook reliability comparison and survey, the highlights of the study include:

  • Looking at the first 3 years of ownership, 31% of laptop owners reported a failure to SquareTrade. Two-thirds of this failure (20.4%) came from hardware malfunctions, and one-third (10.6%) was reported as accidental damage.
  • Netbooks are projected to have a 20% higher failure rate from hardware malfunctions than more expensive laptop computers.
  • ASUS and Toshiba were the most reliable manufacturers, with fewer than 16% having a hardware malfunction over 3 years.

The Most Reliable Laptop Survey, Best Netbook Reliability Comparison

err… I thought hp is the most reliable or one of the most reliable laptop manufacturer. Well, it doesn’t matter the brand of the laptop, after all, 90% of the laptop in the world are manufactured by Hon Hai Precision Industry Co, also known as Foxconn Technology Group (Taiwan). Yes, same goes for your superior an expensive Apple MacBook.

SquareTrade analyzed failure rates for over 30,000 new laptop computers covered by SquareTrade Laptop Warranty plans and found that one-third of all laptops will fail within 3 years. SquareTrade also found that netbooks are 20% more unreliable than other laptops, and that Asus and Toshiba are the most reliable laptop brands.

The Most Reliable Laptop Survey, Best Netbook Reliability Comparison

p.s. I’m using Acer, one month short of 3 years. So far so good, maybe it is time to buy a new laptop, I am thinking of Acer Aspire AS8940G-6865 18.4″ Laptop With Quad-Core Intel Core i7 And Windows 7. PDF report here.

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23 comments on “Top 9 Most Reliable Laptop Brand Survey, Best Netbook Reliability Comparison

  1. Gusto
    Gusto December 20, 2009 at 1:59 am - Reply

    One of the most consistently reliable laptop manufacturers wasn’t even included in the survey – Fujitsu, who generally beat everyone on this list.

    • Chris
      Chris January 13, 2011 at 5:56 pm - Reply

      Source? I can pull facts out of my ass as well…

      • GeckoFly
        GeckoFly January 13, 2011 at 7:04 pm - Reply

        The source is in the article, read carefully. Here is the link again: http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf

        • pogsy
          pogsy June 25, 2011 at 3:50 am - Reply

          Chris=owned

          • lol
            lol December 2, 2013 at 5:18 am

            Its 2009 data. Just saying

          • Geckoandfly
            Geckoandfly December 2, 2013 at 2:32 pm

            True, the data is somewhat old. I hope the readers take it as an advice, not a guide. Anyway, based on my experience, Sony appears to be doing quite well for me. I’ve been using the same Sony everyday for 12 hours per day for 4 years. Of course, it have to be the top model from Sony, not the lower end model.

        • Matt
          Matt August 11, 2011 at 1:35 am - Reply

          The article does not mention Fujitsu at all, so of course it is accurate to say that they “were not even included in the survey.” However, the claim that they are “one of the most consistently reliable laptop manufacturers” who “generally beat everyone on this list” is still unsourced.

      • tp
        tp July 3, 2011 at 5:34 pm - Reply

        you’re a dumb a”kjk”………………..and ignorant….

  2. Andreas
    Andreas February 25, 2010 at 7:44 pm - Reply

    Source? I can pull facts out of my ass as well…

    • GeckoFly
      GeckoFly February 25, 2010 at 9:32 pm - Reply

      @Andreas – visit the link, i did not came up with the info by myself.

      • ren
        ren June 19, 2011 at 6:18 pm - Reply

        machine or any mechanical things normally got problem

  3. UMAR
    UMAR April 3, 2010 at 6:59 pm - Reply

    HP is the worst laptop. My laptop start to create problem with its sound card right when its warranty finished

  4. Qassimy
    Qassimy July 25, 2010 at 11:13 am - Reply

    Congratulations.. ASUS !!
    I think the next years for ASUS,
    I prefer it, u can depend on it !!

  5. shaboinkin
    shaboinkin August 1, 2010 at 8:17 am - Reply

    Every single HP I have come across broke someway or another at least once.

    • Glyberg
      Glyberg September 24, 2010 at 4:37 am - Reply

      So does all HPs i come across. Mostly heat and buttons breaking.

      • Travis Calder
        Travis Calder December 16, 2010 at 3:09 pm - Reply

        The only HP I have ever owned, the webcam literally never worked. It gave me small electrical shocks on my left wrist for the first 6 months of owning it. There are large cracks in several places on the case from what I consider normal use.

        Best of all? The cord was designed horribly, frayed, and caught on fire. Luckily I found a cheap Rocketfish universal – a programmer can’t be without a laptop.

        Avoid HP like the fricking plague, seriously.

  6. Kieran
    Kieran January 14, 2011 at 1:59 am - Reply

    Doubt this is an accurate survey, Lenovo thinkpads have almost bulletproof reliability.

  7. Tom Van Lint
    Tom Van Lint January 26, 2011 at 8:00 am - Reply

    This article is warmed up stuff from November 2009 !
    Look at the origin of the graph, if you don’t believe me.

    You can simply not compare Laptops that were 3 years old in November 2009 with those that are on the market right now.
    I also wonder why somebody that spends a lot of money on a high end laptop would care if it still works after 3 years. By then he has most likely already replaced it.
    What I want to know is the failure rate in the first year, also for the second year. About the third year I frankly don’t care.

  8. Robert Richardson
    Robert Richardson February 6, 2011 at 2:52 am - Reply

    i would like to join laptop survey how do i do this

  9. jynx
    jynx April 16, 2011 at 9:17 pm - Reply

    don’t buy HP… battery and monitor is not reliable :(

    • GeckoFly
      GeckoFly April 16, 2011 at 10:16 pm - Reply

      Yeah, that’s what I heard. Try Sony

  10. dianne
    dianne March 15, 2012 at 6:13 am - Reply

    While yes, manufacturers do change over time and the numbers are potentially incorrect now, the fact doesn’t change that squaretrade deals with laptop failure on a very personal basis. Their quotes probably vary per brand for warranties, and they have to do the math on which ones fail because otherwise they would not be profitable.

  11. Jessie
    Jessie September 12, 2012 at 1:08 pm - Reply

    @Kieran – in my office, most of the employees use Lenovo Thinkpad. One morning in 2010, my friend’s adapter suddenly burned by itself while in use, the smoke went to the smoke detector above his desk, and people sat around to him grab their laptops and ran for cover since they were afraid that the sprinkle started to work. Awful sights in the morning. Good news was the laptop still have warranty, bad news was getting the replacement for the adapter takes around 2 weeks. Some of my friends also reported screen problems with their Thinkpad. No Brand is bulletproof.

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